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Finspreads decommissioning
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Welcome to City Index

Welcome to City Index. Your Finspreads trading account has been successfully migrated and you can now log in to your account and start trading.

We are a global market leader in spread betting, FX and CFD trading. We provide trading opportunities on over 13,500 global markets including forex, indices, and shares.

There are some key differences between your Finspreads account and your City Index trading account. Limited risk account holders will see a fundamental change, you can see further information here. We've explained these differences below and you can also find answers to some of our most frequently asked questions.

Find out more about our pricing, trading platforms, apps, Trading Academy and market analysis on our website.

Trading differences

City Index
Account types Spread Betting, CFD and MT4 accounts
Guaranteed stops
 Optional on available markets
Financing Learn more
Markets 13,500+ global markets

Overview

Migration

Trading differences

Your new City Index account

About City Index

Overview

  1. Why are you moving my account to City Index?
    Following a recent review of our products and services, GAIN Capital has decided to merge its Finspreads and City Index UK brands into a single, unified offering for CFD and Spread Bet traders in the UK. This will help deliver the best possible customer experience to our customers.

  2. Who is City Index?
    City Index is also a trading name of GAIN Capital UK Limited and has 30+ years’ experience in global markets.
    The trading technology used by Finspreads’ clients is identical to that used by City Index. As such, you will notice minimal changes to your everyday trading experience.

  3. What is happening to my existing account?
    Until Friday 23 March 2018, you will be able to use your current Finspreads trading account as per usual. On Saturday 24 March 2018, your account will be migrated to City Index while trading is closed. When markets re-open on Sunday 25 March evening, you will be able to log in to your new City Index account (using your same details).

  4. When is migration going to take place?
    Saturday 24 March – Sunday 25 March.

  5. How will this affect my trading?
    The trading technology used by Finspreads’ clients is identical to that used by City Index. As such, you will notice only minimal changes to your everyday trading experience. There may be some differences in markets available and pricing; however, we will be in touch if this is the case or you can see more details below.

Migration

  1. What do I need to do to migrate my account?
    You do not need to do anything. We will notify you closer to the migration date of all the essential details you need to know.

  2. Will I need to accept new Terms and Conditions?
    Yes, please click here to view the City Index Terms and Conditions, which you will be subject to after the migration. You can also view the Pricing and Fees document here.

  3. What will happen to my existing account balance and P&L?
    After migration, your existing account balance will remain unaffected. There may be some change in your P&L due to tighter spreads – any movement should be positive and in your favour, however, you can contact our Client Management team for more details.

  4. What will happen to my current positions and orders?
    In most cases, your existing positions and orders will migrate with no change. Some Finspreads markets however offer different contract sizes, which means that after migration, you may notice some differences in how your position is displayed in the markets below. The total size of the positions, however, will remain unchanged.
    • Cotton
    • Gas RBOB
    • Natural Gas
    • Silver
    • Soybean Oil
    • US Crude Oil

  5. Which markets will I need to close before migration?
    City Index also offers different contract sizes in some markets that we will not be able to transfer your open positions in. If you have an open position in any of the markets listed below, we advise that you take action to close those open position(s) ahead of the update on 24 March 2018:
    • Copper
    • Live Cattle
    • Orange Juice

  6. What will happen to my existing account balance and P&L?
    After migration, your existing account balance will remain unaffected. There may be some change in your P&L due to tighter spreads – any movement should be positive and in your favour, however, you can contact our Client Management team for more details.

  7. Will there be any change to my funding and deposit experience?
    Because the technology underlying the trading experience provided by both City Index and Finspreads is similar, there will be no change to how you trade on the platform. There may be some changes to custom settings such as watchlists and charts where markets may be different.

  8. Will there be any differences to my platform settings?
    Because the technology underlying the trading experience provided by both City Index and Finspreads is similar, there will be no change to how you trade on the platform. There may be some changes to custom settings such as watchlists and charts where markets may be different.

    As you can see from the two images below, the Finspreads and City Index platform are similar – you will be able to search for markets, view charts and open trades exactly the same way as you do with on Finspreads’ platform.


    Finspreads Spread Betting Platform



    City Index CFD Trading and Spread Betting Platform


  9. Will I need to download a new mobile app?
    Yes, the Finspreads trading app will no longer be available after migration. We suggest you download the City Index mobile app, available on iOS and Android. This is also built using the same trading technology that you are used to trading on.

  10. What if I don’t want to move to City Index?
    If you do not wish to move your account to City Index, you can close your account. You will need to do this before Friday 23 March 2018 or your account will be moved across. Contact Client Management to close your account.

  11. What if I have multiple accounts, or an account with City Index and an account with Finspreads?
    Your Finspreads account will move across as a separate account and the log in details will remain as they are. The accounts will be treated as separate accounts, with their own balance, P&L, positions and orders. If you wish, you can contact us to merge these accounts into one single City Index account after migration.

  12. What will happen to the spreads on my open position after migration?
    The spread you open your position on with Finspreads will remain; however, when you close your position you will benefit from the new, reduced spread on City Index.

Trading differences

  1. I have a Finspreads Limited Risk Account, will that continue?
    As a limited risk account holder, all trades you place have a guaranteed stop loss order attached meaning that you cannot can’t lose more than the funds you have in your account, even when the market gaps. City Index doesn’t currently offer Limited Risk Accounts, and upon migration your account type will switch to a standard trading account. This means that guaranteed stops will no longer automatically be attached to all positions being opened and you will no longer be protected from losing more than what you have in your account. You can however attach a guaranteed stop loss order to them manually in markets that offer them – please refer to the Market Information Sheets in the trading platform for information on which markets offer guaranteed stops.

  2. What happens if I do not want to move to a standard account?
    Unfortunately, since City Index doesn’t currently offer Limited Risk Accounts, if you do not feel comfortable with the increased risk of trading in a non-Limited Risk Account we ask you to please close your account. Please contact client management before 23 March to ensure your account is closed and will not migrate.

  3. I have a Finspreads Beginner Account, will I continue to trade on £0.10 a point?
    With City Index, you will trade with positions from £0.50 a point. City Index does not provide contract sizes below £0.5 per point, this means that when you migrate to City Index on 24th March, any positions you have below £0.5 per point will be closed. If you do not want City Index to automatically close your position on 24th March, please close your positions manually ahead of the migration.

  4. Are there any differences in the markets available to trade?
    City Index has more markets to trade, depending on your account type. This includes an expanded selection of shares, bonds, interest rates and options.

  5. Are there any differences in pricing?
    Click here to learn more.

  6. Is there any way I can try out trading with City Index before the date of the migration?
    Yes, City Index offers a demo account which you can apply for here. You will be able to test-drive the trading platform for 12 weeks with £10,000 in virtual funds.

  7. Does City Index have any different account types I can trade with?
    In addition to spread betting, City Index also offers CFDs and you can apply for a CFD trading account. You can read more about City Index’s CFD trading here. You can also apply for a MetaTrader account which gives you access to the MT4 platform. MT4 is a dedicated FX platform which features expert advisors, custom indicators and professional charting. You can read more about trading on MT4 here.

    Whether you're using MT4 or City Index's platform across a spread betting or CFD account, TradingView is still available across both account types. Find out more about TradingView here.

  8. Are there any differences to margins or margin close outs?
    There should be no change to your margin requirements or your margin close out levels.

Your new City Index account

  1. Will I need to activate my account?
    No, your account will automatically be active from when markets open on Sunday night.

  2. Will I need to set up new logins or passwords?
    No, you can continue to use your same username and password to log in to your new City Index account.

  3. How do I change my password?
    If you forget your password or wish to reset it, you can do so here.

  4. I’m having problems logging in, who should I contact?
    You can contact City Index’s Client Management team who are available 24 hours a day, 5 days a week.

  5. My account has become dormant, how can I reactivate?
    If you wish to reactivate your account, please complete a short, secure online form. We will process your application and inform you as soon as your account is open and ready to trade again.

  6. Can I apply to become a professional client?
    You can apply to become a professional client with City Index by completing a short assessment form here. Our team will review your application and asses whether you meet the Financial Conduct Authority (FCA) criteria to be classified as a professional.

About City Index

  1. Who is City Index?
    City Index is a global Spread Betting, FX and CFD Trading provider based in the heart of London. We have over 35 years of experience and are trusted by traders for our fast, reliable execution.

  2. Is my money safe with City Index?
    We’re authorised and regulated by the FCA and hold client funds in accordance with their client money rules. As a retail client your money is fully segregated from our own funds in separate accounts. As a City Index client, you are protected by the Financial Services Compensation Scheme.

  3. Is City Index regulated?
    City Index is a trading name of Gain Capital UK Ltd, which is regulated by the Financial Conduct Authority, with FCA Register Number 113942. GAIN Capital UK Limited’s ultimate parent company is publicly traded and the group meets the highest standards of corporate governance, financial reporting and disclosure..

  4. How do I contact City Index?
    You can contact us by: