Protecting yourself against online fraud
City Index is committed to helping you stay safe online. While we maintain strong security measures, you can also take proactive steps and safeguard your personal information. View our essential tips to recognising potential scams and learn what you should expect from us as your provider.
Fraud signs to look out for
The first step in protecting yourself online is to understand the methods used by fraudsters. Here are a few of their common tactics:
Suspicious communications
Fraudsters may send phishing emails, texts or direct messages pretending to be from a legitimate broker, asking you to click on links or provide personal information. Always verify these communications with the organisation before clicking any links or responding, and do not download unexpected attachments.
Urgent language
Watch out for urgent language, as scammers will want to pressure you into giving them sensitive information without giving you the appropriate time to verify their claims or ask necessary questions. An example would be that your account has been breached and they need your details immediately to transfer funds to a ‘safe’ account.
Exaggerated promises
An offer that sounds to good to be true or a sudden ‘unmissable’ opportunity are warnings signs of a potential scam. Fraudsters are likely to guarantee huge returns and downplay investment risk to gain your trust.
Top tips to stay safe
Strong, unique passwords
Create complex passwords that combine numbers, uppercase and lowercase letters, and special characters. Avoid reusing passwords across different platforms and update them if you feel your details may have been compromised elsewhere.
Turn on two-factor authentication
Enable two-factor authentication (2FA) in MyAccount for an extra layer of protection that reduces the chances of a third party accessing your City Index account.
Monitor your account
Regularly review your City Index account for unusual activity. If you spot any unauthorised deals, withdraws or other transactions, please report them immediately to our support team.
Be wary of unsolicited communication
City Index will never ask for your password, offer you exclusive access to products or arrange payments via social media. Please contact us if you’re unsure whether an email you’ve received is legitimate.
Reporting suspicious activity on your City Index account
If you notice any suspicious activity or believe your City Index account has been compromised by a third party, please report this to us immediately via our official channels.
How City Index protects your data
City Index is fully committed to securing your data and information. Here’s why you can rely on us:
- We comply with GPDR policies and use the highest possible levels of encryption to protect your personal data
- We offer two-step verification options across all your devices
- We verify all requests to update your personal information before confirming changes
- We verify all requests to update your personal information before confirming changes
- We continuously monitor and update our trading platforms to prevent vulnerabilities
- Our dedicated support team is ready 24/5 to assist you with any questions or queries about your City Index trading account
Please be aware that City Index will never ask you to disclose personal or sensitive information over social media.
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