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- Trading support

On your side

We provide relevant support and detailed account information at every stage for all our clients. Our Trading Support Service underlines our commitment to helping you trade successfully.

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Dedicated support

Welcome pack

To help you start trading quickly and confidently, we’ll post you a welcome letter, contact you by phone or SMS to help set up your account and email you educational resources.

Platform walkthroughs

An account specialist will introduce our award-winning platforms via phone, email or SMS to introduce our powerful trading tools and features.

Ongoing support

Our customer support team will call or email you with any information that will impact your account, such as market events, platforms, products and regulatory changes.

Market intelligence

We support your trading decisions with ongoing expert analysis and regular market analysis updates, trading ideas and trends.

Relationship managers

News & analysis

Receive incisive analysis straight to your inbox. Compiled by our team of expert market analysts, get trade ideas and analysis on hundreds of markets.

Build your trading plan

Create a trading plan to suit your trading style with help from our team of Relationship Managers.

Trading strategy

Browse our fundamental and technical analysis portals to spot trading opportunities on hundreds of popular markets.

Custom tools

Take advantage of our range of custom tools and indicators designed to help you master the markets.

Trading Academy

No matter what your current level of experience is, we can help improve your trading skills with our series of educational videos, articles and practical examples on a wide range of trading topics.

Key concepts

Master the basics of trading and start trading thousands of markets with confidence.

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Platform tutorials

Get the most from our range of award-winning platforms and apps with our free how-to demonstrations.

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Technical analysis

Discover how technical analysis can help you spot trading opportunities with our in-depth guides.

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Test drive a demo

Open a City Index demo account and start practising trading risk-free today.

£10,000 in virtual funds
Full access to City Index’s award-winning platforms and apps
30-day free trial

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On your side

Intelligent trading tools